This Privacy Policy explains how Pine Techware Design Services (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our design and development services. It also describes your rights and choices regarding your data, and how you can contact us with questions or concerns.
1.1 We are responsible for the information collected through our website and our service channels. We only have access to information that you voluntarily provide to us via forms, email, phone, live chat, or other direct contact methods. We do not sell or rent your personal information to third parties.
1.2 Depending on how you interact with us, we may collect the following types of information:
1.3 We use this information to:
2.1 You are in control of your personal information. At any time, you may:
To exercise these rights, please contact us using the email address or phone number provided on our website.
3.1 We are committed to keeping your information secure. We use appropriate physical, technical, and administrative safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.
3.2 Access to personally identifiable information is limited to employees, contractors, and service providers who need the information to perform specific tasks (for example, project management, development, billing, or customer support).
3.3 We use Secure Sockets Layer (SSL) and other industry-standard security technologies to help protect data transmitted between you and our website.
3.4 While we take reasonable steps to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to minimize risks.
4.1 When you pay for our services, we may collect billing-related details such as your name, company name, billing address, email address, and phone number to process invoices and maintain records.
4.2 Credit card and online payment information is processed securely by trusted third-party payment processors. We do not store your full credit card details on our servers. Our payment partners use their own secure systems in line with industry standards.
5.1 When you visit our website, certain non-personal information such as your IP address, browser type, pages visited, and access times may be automatically logged. We use this information to analyze trends, administer the site, and improve user experience.
5.2 Our website uses cookies and similar technologies to:
5.3 Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies, delete existing cookies, or notify you when a cookie is being placed on your device. Please note that disabling cookies may affect some website features.
5.4 We may use third-party tools (such as analytics or advertising partners) that collect anonymized or aggregated information about website usage. These third parties do not receive your personal information from us unless required to provide their services and subject to appropriate safeguards.
6.1 We strive to ensure that all descriptions of our design, development, branding, and related services on our website are clear and accurate. If you believe that the services you received differ from what was described, please contact us so we can review and address your concern promptly.
7.1 Any project materials, content, or assets you share with us are treated as confidential. We use them only for the purpose of delivering the services you have requested, unless you expressly allow us to use them in another way.
7.2 Unless otherwise agreed in writing (for example, under a non-disclosure agreement), we may request your permission to display completed, non-sensitive work (such as logos, website designs, or branding) in our portfolio, marketing materials, or case studies. You are free to decline.
7.3 Once all project fees have been paid in full, and unless stated otherwise in our agreement, the final deliverables we create for you (such as approved designs, source files, or website builds) are considered your property, subject to any third-party licenses or stock assets used in the project.
8.1 We make every effort to ensure that the designs, code, and content we create for you are original or properly licensed. We do not intentionally copy or reuse protected material from other sources without permission.
8.2 When we use third-party resources (such as stock photos, fonts, icons, or plugins), they are incorporated under appropriate licenses. Where relevant, we will inform you of any ongoing license obligations or renewal requirements.
9.1 We do not sell or rent your personal information to third parties.
9.2 We may share your information with trusted service providers who help us operate our business and deliver our services, such as hosting providers, payment processors, email service platforms, analytics providers, and subcontractors. These parties are only given access to the information necessary to perform their functions and are expected to protect it.
9.3 We may also disclose your information if required by law, to respond to legal requests, enforce our agreements, or protect our rights, property, or the safety of our clients and users.
9.4 Information collected through SMS opt-in (if applicable) will not be sold, rented, or shared with third parties for their own marketing purposes.
If you have any questions about this Privacy Policy, or if you believe we are not complying with it, please contact us so we can address your concerns. You can reach us by email at [INSERT SUPPORT EMAIL] or by phone at [INSERT CONTACT NUMBER]. Our team will respond as soon as reasonably possible.